NATIONWIDE SERVICE
DOC
provides World Class Service to our customers at a cost effective
rate. Today DOC manages an Automated Nation Wide Service program
for many fortune 500 companies. Let us develop a program to meet
your goals
We can customize our call center to reflect your
business and machinery. Our technical support team can be trained
to answer and solve repair problems on the phone and in the field.
Every service call starts with a phone call. Our call center is
staffed 24 hours per day 7 days per week. A service request can
be answered in your name or ours.
SERVICE MANAGEMENT
A program can be tailored to meet your requirements
by combining all or some of the different services listed below
into one program. DOC can handle Call Center, Technical Phone Support,
Service Dispatch, Field Service Repair, Parts Management and develop
a Management Information System (MIS) by repair and customer location.
CALL CENTER & SERVICE DISPATCH
Our call center is staffed 24 hours per
day 7 days a week. We provide you and your customer with service
around-the clock. We can customize our call center to reflect your
business and machinery. Our technical support team can be trained
to answer and solve repair problems on the phone and in the field.
SERVICE DISPATCH MANAGEMENT
Technical Support
Our Technical Service Personnel can be trained on your products
and would support the customers and the field service technicians.
· |
Telephone call center is answered
24 hours a day 7 days a week |
| |
Our Telephones are manned with trained field
service technicians who can help you resolve your problem on
the phone |
· |
Technical support is M-F 8:00 AM –
10:00 PM, Saturday 10:00 AM – 8:00 PM and Sunday 10:00
AM – 7:00 PM Eastern Standard Time |
· |
·Should your problem require a Service
Technician, we can dispatch one and have them on site within
24 hours , 7 days a week guaranteed |
Service Technician Dispatch Process
We monitor Our Service Calls from Start to Finish
· |
Service Technician is contacted
for the service call |
| |
The Service Technician will notify the dispatcher
of estimated time of departure |
· |
Once on site the technician will contact
the Dispatch Department |
· |
The Service Technician will keep the dispatch
team updated while on site. |
· |
Upon completion the technician will notify
the dispatch team so the service call can be closed |
Equipment Records & History
· |
An equipment record is maintained
for the customer by S/N and location |
| |
Each repair is recorded by equipment type,
repair type and parts required |
· |
Detailed report on your machine repair history
for parts and labor can be generated |
· |
Report detailing service and repair cost
by location and equipment type |
Parts Management
· |
The storage and management of
parts at one main location. |
| |
Inventory will be tracked by service technicians,
parts used on equipment, warranty returns, reworked parts, parts
at vendors, and transferring of part in inventory. |
Information Systems
· |
Depending on the data collected
will determine how much information can be provided. |
| |
A tailored reporting package can be developed
for each component selected. |
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